George Taylor & Company always take great care in ensuring safety and customer satisfaction are paramount in its thoughts.
Presentation of our products and performance of our staff are continually monitored and with the growing level of stock held in its Worldwide locations, George Taylor and Company support its network of global customers with a first class technical support and service, that always endeavours to exceed expectations.
With International ISO Approvals for its quality systems and independent user approvals for many of its products, George Taylor & Company are proud to welcome you to our Company and look forward to hearing from you.
Since George Taylor & Company Lifting Gear (Midlands) Limited began in 1974 as a committed supplier of high quality loose lifting equipment to the Offshore Industry and general lifting tackle trade, GT has established itself as the premier UK brand of lifting, hoisting and mechanical handling products.
The George Taylor & Company manufacturing story began way back in the 1800s, with its first small foundry in Hamilton, Scotland. Today George Taylor still manufacture an Internationally recognised and approved product range that is supplied globally and yet endeavours to maintain its traditional family values, that have always ensured customers are treated with the care and respect they deserve.
George Taylor & Company Lifting Gear (Midlands) now has three distribution centres with its UK Head Office in the West Midlands, England and additional sites in Hamilton (Scotland), that remain very close to its other group Foundry sites.
In 2006, to further expand sales and distribution work around the globe, George Taylor and Company Lifting Gear (Middle East) FZC, based in the United Arab Emirates, opened its doors to act as a vital support link to the growing amount of Middle East and African Stockists that were requiring GT products continually.
With an ever expanding product range and with its focus on premium quality and realistic and competitive prices, George Taylor and Company continue to invest in the research and development of many customers specific lifting needs and aim to maintain the traditional heritage on which it has been built.
The Management and Staff of George Taylor & Co. Lifting Gear (Midlands) Limited, are fully committed to supply products of high quality and to give a first class Customer Service. We are constantly measuring Customer satisfaction, and always striving to improve our service. Each person within the Company is required to perform to the best of their ability, to ensure the best possible Customer Service and Care is achieved.
The Company continually liaises with their Approved Suppliers to ensure all products meet relevant Technical, Safety and Legal requirements.
Through this constant communication, the Company is always looking to develop new products and is focused on close Customer Feedback to ensure all relevant supplied items not only meet the Customer requirements, but endeavour to exceed their expectations.
The quality system within George Taylor & Co. is fully documented within both the Quality Manual and the Operating Procedures Manual, and complies fully with the requirements of BS.EN. ISO.9001. It provides a framework for establishing and reviewing objectives as required by the standard and includes:
- Review of Company Budgets (Set by senior management on an annual basis) & Targets (shown on the comparison graph Sales Invoice Figures).
- Review of targeted goals for successful order completion and on time delivery which is set at 97% success rate.
- Continuous review of customer feedback and implementation of actions and/or findings where applicable.
The documented Quality System expresses the total commitment to quality within the George Taylor Group, and is supported by the Quality Policy Statement and the Health & Safety Policy Statement. The Quality Assurance System is monitored on a regular basis at our Quality Assurance Meeting, to ensure that the aforementioned standards are maintained.
This Statement underlines the importance and commitment that the Management and Employees of the Company give to the Quality Policy. Compliance with the Quality Policy and the documented procedures is a mandatory rule for all Company Personnel.
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